Welcoming Back Visitors
We are happy to welcome back visitors and have expanded visitation for our inpatient stays.
As we open our doors and our Long Island Community Hospital family welcomes you, we have implemented some guidelines and practices that all visitors will need to follow to ensure our patients continue to receive the highest quality care in the safest possible environment.
These guidelines and practices were developed in concert with all federal, state and local guidelines as well as our own COVID-19 Hospital Safety Plan.
Please come to the hospital to visit your loved one only when you are feeling healthy and well.
The wearing of masks by visitors is optional, except in specific areas where it may be mandated. All visitors must wear a mask in our Emergency Department.
All visitors must wash or sanitize hands frequently, and must stay with the patient at all times unless directed otherwise by our staff.
Visitors under the age of 12 are not permitted at this time. Visitors under the age of 18 must be accompanied by an adult.
If a support person becomes ill during their visit, they will be asked to leave and a different support person may be designated.
Visitors are required to show identification and provide information including their name, contact information, dates of visits, and the name of the patient they are visiting.
Patients with confirmed COVID-19 may be permitted visitors only when our staff determines it is safe. We may need to restrict visitors to these patients when it is not possible to sufficiently control the spread of infection.
Visitors who do not comply with the guidelines will be asked to leave.
Please take a few minutes to review and follow these instructions and guidelines before visiting with our patients:
Inpatient Visiting
Visitors must wear any PPE issued to them by the clinical team and be diligent in performing hand hygiene.
Visitation for adult patients in Covid acute care units may be restricted, at the discretion of our clinical team, to sufficiently control the spread of infection.
All adult patients are permitted two visitors from 1pm to 7:30pm. Exceptions are made by our clinical team only when an additional support person is medically necessary for a patient’s wellbeing. Visitation requests are granted in accordance with Centers for Medicare and Medicaid Service (CMS) guidelines.
All pediatric patients are permitted two visitors at the bedside, 24 hours a day, 7 days a week. Pediatric patients are permitted up to six approved visitors, which may include parents, grandparents, guardians, family care partners, or other support people, but only two of these approved visitors may be at the bedside with the patient at the same time. At least one support person must be an adult age 18 or older.
It is important that all visitors check out at the Main Lobby or they will not be removed from the Visitors Management System and no other visitors will be allowed in to see that patient.
Emergency Department Visiting
All visitors must wear a mask in our Emergency Department.
Adult patients may have one support person at the bedside, including a family member, caregiver, or another person of their choice. Exceptions are made by our clinical team only when it is medically necessary for a patient’s wellbeing
Pediatric patients may have two support people at the bedside, such as a parent, grandparent, family care partner, or another person designated by the child’s family. At least one support person must be an adult age 18 or older.
Psychiatric Access Center
There is currently no visitation in our Psychiatric Access Center.
Same Day Procedures
Adult patients may be accompanied by two support people during the intake process, and they may rejoin the patient briefly during the recovery process and again during the discharge process. Visitors may wait in the designated waiting area. Exceptions may be made by our clinical team when it is medically necessary for a patient’s wellbeing.
Pediatric patients are allowed two support people, who may be present throughout intake, recovery, and discharge process. At least one support person must be an adult age 18 or older.
Visitors may not be present during procedures and recovery room stays with special exceptions for pediatrics, and patients who have an intellectual, developmental, or other cognitive disabilities.
For safety and in accordance with current regulations, all visitors will be asked to supply some information which will be maintained in an electronic format by our hospital. This information will include the visitor name(s) and contact information, the date(s) of the visits, and the name of the patient(s) visited.
Exceptions for Special Circumstances – Exceptions to our visitor policy are made by our clinical team only when a support person is medically necessary for a patient’s wellbeing. Visitation requests are granted in accordance with Centers for Medicare and Medicaid Service (CMS) guidelines.
For More Information Please Call 631.654.7100
If You Have Cold or Flu-like Symptoms
If you are experiencing typical cold or flu-like symptoms including a fever or cough, please contact your primary care physician.
If these symptoms feel like they are worse than your typical cold or flu, or you are having difficulty breathing please seek immediate care at your nearest emergency department or call 911.
Our Plan to Keep You Safe
As a patient or family member here at Long Island Community Hospital you can take comfort in knowing that our care team has been busy preparing for the Novel Coronavirus (COVID-19) and has a plan to keep you safe.
Quiet time
Quiet Time is observed from 2:30 p.m. until 4:30 p.m and from 10 p.m. to 5 a.m.
Tobacco Free Campus
Long Island Community Hospital is a Tobacco Free facility. For the health of our patients, employees and visitors smoking is not permitted on this campus or at any of our out-patient facilities. This includes all buildings, parking lots and grounds. We appreciate your cooperation.
Ash’s Greenhouse Café
Ash’s Greenhouse Café is located off the hospital’s main lobby and is open to the public. The café offers healthy salads, smoothies, soups and a variety of sandwiches; along with other delicious hot food made to order, and of course coffee and beverages.
Please note new expanded hours: 7 days a week 7am – 7pm – Ash’s Greenhouse Cafe 631.654.7735
Once visitation resumes the hours will be 7am to 7pm, seven days a week (closed Christmas and New Year’s Day). Major credit cards and Apple Pay are accepted.
Weekly specials posted here!
Ash’s Greenhouse Café Menu as of May 9 2022
Flowers
Flowers are delivered to patients in their rooms by florist staff. Flowers are not permitted in the Intensive Care Units.
Balloons
Patients are permitted to have a single mylar balloon of 24 inches or less at their bedside with the exception of our intensive care units and procedural suites. Latex balloons or multiple mylar balloon arrangements are not permitted.
All mail sent to patients is delivered to their rooms by hospital volunteers.
Photos and Videos
To help you stay in touch with your family, loved ones and friends while hospital visitation is restricted, we do allow our patients and their caretakers to use electronic devices to stay in touch with virtual visitation. To respect the privacy of our other patients and visitors, as well as to ensure you receive proper care, we ask that you please adhere to the following restrictions when using electronic devices for virtual visitation:
• All devices must be turned off during direct patient care, including personal care and medical interventions, as well as during quiet times.
• Patients must not point the device’s camera at other patients.
• Photos or videos of other patients and staff must not be taken without their consent.
• Electronic devices must not be used to disclose any HIPPA protected information about other patients without their consent.
• Electronic devices must not be used to post information about other patients on social media or other venues without that patient’s consent.
• If the hospital identifies IT network security vulnerabilities, technological issues, or other privacy concerns with any device installed or connected to the hospital network, the hospital may prohibit the use or connection of that device.
Should you have any questions about virtual visitation or the use of electronic devices while here in our hospital, please ask your nurse or call our Patient Advocate at 631.687.4655.