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A Safe Place for Care
This hospital, along with all of our facilities, is a safe place for you and your loved ones to receive the high quality care and treatment you need. Long Island Community Hospital is committed to creating the safest possible environment and has policies and procedure in place to ensure the safety of patients, visitors and staff. Everything we do is designed to contribute to the wellbeing of our patients.
Everyone in the hospital has a part to play
Keeping everyone as safe as possible takes thought and effort – from everyone. Our caregivers provide care to anyone who needs it and will work with all patients and families, including those who face challenges. However, violence and threats against anyone in our hospital will not be tolerated, and there can be legal consequences for violent behavior in a hospital, just as there is in society.
Our hospital will take the actions needed to prevent and deal with any workplace violence. This includes holding everyone within the hospital accountable – including patients and their families.
How you can help
Communication: Our dedicated caregivers do their best to understand your concerns and needs and act on them. It is important to tell them if you are feeling worried or frustrated, and let them know why. Talk to them about your needs before you become overwhelmed.
Patience: Every patient is a priority. However, priorities, at any given time, can change. The needs of other patients and families may sometimes be more urgent or life threatening than your own. If you feel your needs are not being addressed, let someone know as calmly as you can.
Respect: Please be polite and respectful of other patients, visitors and members of the health care team. Respect hospital property and act in a safe and responsible way.
Avoid problems: Take care of your personal things and send home anything that is not needed.
Accept responsibility: Be accountable for your own behavior and for the decisions you, or those you chose to act on your behalf, make about your treatment.
What you should expect from us
Kindness: You should be treated and spoken to in a professional and respectful manner. Your caregivers should offer encouragement and support as you work towards getting well.
Openness: Your caregivers should identify themselves and you should know the names of all involved in your care, including the doctors who are directing your care.
Clarity: Any information you are given should be easy for you to understand. You are entitled to ask questions and should get answers. You should be told in advance what to expect including expected wait times and of any fees not covered by your health insurance.
Respect for your choices: You should be an active participant in all of your care decisions and be given reasonable choices. This includes the ability to refuse care, as permitted by law.
Privacy: You should expect that all information about your care will be kept private and confidential, in accordance with the law. Patients and visitors must all respect each other’s personal space.
Dignity: Your care should be provided in a way that is sensitive to your culture and background, and your caregivers should share that information with each other.
We all have the same goal – and everyone must do their part
Our patients and families count on our caregivers to provide the best possible care. Our caregivers need a workplace that is free of violence to be at their best for us. Violence, or the threat of violence, gets in the way of delivering the best possible care.