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A Safe Place for Care That Provides Dignity and Respect for All
Our hospital is a safe place for you and your loved ones to receive the high quality care and treatment you need. We are committed to creating the safest possible environment and have policies and procedure in place to ensure the safety of patients, visitors and staff. Everything we do is in the best interest and for the wellbeing of our patients.
Everyone in the hospital has a part to play
Keeping all who come to our hospital as safe as possible takes thought and effort – from everyone. Our caregivers provide care to anyone who needs it and will work with all patients and families, including those who face challenges.
Our hospital takes the actions needed to prevent and address all incidents of workplace violence, holding everyone within the hospital accountable – including patients and their families, as well as hospital staff and administrators.
How you can help
Communication: Tell a member of the nursing staff or your physician if you are feeling worried or frustrated, and let them know why. Talk to them about your needs before you become overwhelmed.
Patience: Every patient is a priority. There are circumstances when we need to place the priorities of one patient over another, based on the patient’s immediate needs. If you feel your needs are not being addressed timely, let a staff member know.
Respect: Please be polite and respectful of other patients, visitors and members of the healthcare team. We also ask that you respect hospital property and always act in a safe and responsible way.
Personal belongings: Take care of your personal things and send home anything that you do not need.
You are your own best advocate: Be accountable for your own behavior and for the decisions that you, or those whom you chose to act on your behalf, make about your treatment.
What you should expect from us
Know who is providing your care: All caregivers should identify themselves by name, including the doctors who are directing your care.
Clarity: Any information you are given should be easy for you to understand. You are entitled to ask questions and should get answers. You should be informed in advance of what to expect, including wait times and of any fees not covered by your health insurance.
Respect for your choices: You should be an active participant in all of your care decisions and be given reasonable choices. This includes the ability to refuse care, as permitted by law.
Privacy: You should expect privacy and confidentiality, in accordance with the law, regarding all aspects of you care. Patients and visitors must all respect each other’s personal space.
Dignity: Your care should be provided in a way that is sensitive to your culture and background, and your caregivers should share that information with each other.
We all have the same goal – and everyone must do their part
Our patients and families count on our caregivers to provide the best possible care. Our caregivers need a workplace that is free of violence to be at their best for us. Violence, or the threat of violence, gets in the way of delivering the best possible care.